Definition:

 

The contract is not effective until the required payment has been received by The Property Owner and confirmation has been sent to The Hirer.

 

 

SEASONS

The Property Owner categorizes the year into three (3) seasons, namely HIGH season which encompasses peak and high season, and a LOW season.

 

Low	:	January 09 to June 30 inclusive (excluding Easter week and Chinese New Year week) September 16 to December 19 inclusive
High	:	July 01 to July 31 inclusive, September 01 to September 15 inclusive, April 7 to April 14 inclusive (Easter Week 2012), Jan 20 to Jan 24 inclusive (Chinese New Year 2012)
Peak	:	August 01 to August 31 inclusive, December 20 to January 8 inclusive

 

 

PAYMENTS

Wire transfer / TT to :

	Bank name	:	Bank Mandiri - Denpasar
	Address	:	Jl. Veteran - Denpasar 14500 Indonesia
	Swift code	:	B M R I I D J A
	Account no.	:	145-00-0704657-2
	Beneficiary	:	Junaedy

 

A deposit of 50% of the rental amount must be received by The Property Owner within two (2) working days after the relevant invoice and payment instructions have been given to The Hirer. If a deposit is not received within this time, the booking will be cancelled.

 

Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings). If the balance payment is not received by the due date, The Property Owner reserves the right to cancel the booking and retain The Hirer’s deposit.

 

In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.

 

All payments must be made in USD. Payments can be made by bank transfer or Credit card. Some conditions apply and full details will be given at the time of booking.

 

Payments by Traveller's Cheques, other currencies or personal cheques, will not be accepted.

 

All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow the Agency to charge the card any charges that clients incur while at the villa.

 

Security deposit is required. A deposit will be requested by the villa manager on arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

 

In the case of last minute bookings, where is it impractical or very difficult for The Hirer to make a deposit by bank transfer, we will accept cash in US dollar (2003 tender notes or newer, unmarked USD banknotes - F series or newer only) on arrival. However, a credit card authorization form will need to be used to ensure deposit requirements are met. This form will need to be accompanied by photocopies of both sides of the credit card, a photocopy of holder’s passport, and written authorization.

 

 

CANCELLATIONS

If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/ New Year bookings), deposits will be refunded in full less US$500.00 OR 20% of the total booking value (whichever is greater).

 

Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate The Property Owner for the loss of other potential bookings that have been turned down.

 

Notice of cancellation must be received by The Property Owner in writing by mail, fax or email.

 

Final payments are non-refundable.

 

 

CHANGES TO BOOKINGS

A US$50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

 

 

EVENTS AND PARTIES

Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa.

 

If you are planning to hold an event such as a wedding or any large congregation of people at the villa it would be best to bring this to The Property Owner’s attention as soon as possible. We do provide booking for Event, e.g. wedding or birthday party.

 

Please be aware that normally The Property Owner will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. For different Event The Property Owner can recommend a suitable coordinator when required.

 

The Property Owner have rules governing villa usage for events and parties and a surcharge of up to the equivalent of a night’s rental price is applicable, in addition to a local community (‘Banjar’) fee.

 

 

DAMAGE OR LOSSES

The Hirer is responsible for leaving the property in good order and in a clean condition. The Hirer further undertakes to pay for any damages or losses incurred during occupation. The Property Owner reserves the right to repossess the property if The Hirer or a member of the party has caused excessive damage.

 

 

NUMBERS IN PARTY AND SUITABILITY

The numbers of persons occupying the villa property must not exceed the maximum number stated in the booking confirmation. The Property Owner reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

 

 

LIABILITY

The Property Owner will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use of the property, plumbing, gas, electrical or otherwise, and exceptional weather conditions. Further, no responsibility is accepted for the personal belongings, valuable items, and its contents of The Hirer or any member of the party during the holiday.

 

 

COMPLAINTS

If The Hirer considers that he/she has cause for complaint concerning the property, the matter should be taken up with the Villa Manager who in turn will notify the management on behalf of The Property Owner. In such cases, if The Property Owner considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant personnel and departments and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. The Property Owner will not entertain claims lodged by The Hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively.